Lately, a lot of people are asking me about KPI’s. What are they? How do we get them? Lets define as many as we can.
Wrong!
A Key Performance Indicator has to be unique, relevant, and insightful to be Key. It should tell you something meaningful, impart knowledge, about your operations that demonstrates clear business impact. It should be the final sum of many calculations, the square root and the root cause. And they should be few and constantly monitored.
